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For the fastest, best support, try the following order to get the answers you need:

Search

1. Use the search bar below to look for a support article addressing your question.

Email

TECHNICAL SUPPORT - Contact us for support using the email address support@oncuetech.com. If possible and relevant, take screenshots of the errors you’re having, it usually helps us solve the problem more quickly. DEMO - Looking for a 30-day free demo? email demo@oncuetech.com and check out our Quickstart Guide and Quickstart Video. LICENSING related to your subscription or activation code - email orders@oncuetech.com

Phone

Call us. We love to chat, but the emails allow us to use all of our brains on your issue at once, and always result in a quicker resolution.

Finally…this is the only place to get Official OnCue Support. We don’t have outside “authorized” trainers. It’s only the people who answer our phone and your emails. If you want training, let us know.

Very Important Update to OnCue Welcome to OnCue Update History OnCue in the News

Latest OnCue Installer Hotkey Reference Card Quickstart Guide OnCue EULA Blank Video Kit OnCue training materials TMPGENC 7 Templates OnCue Transcode Utility

Troubleshooting Known Bugs and Issues List Video Codec Problems: MPEG-2 hiding in plain sight How to properly encode your video for use in OnCue Add CODEC Files Highlighter won't go all the way across the screen? Active X Errors Zoom Issues? MP4 Issue - Convert to our specs Video Encoding to MP4 [PDF] Changing the pointer [PDF]

Getting Started OnCue Installer Download About Screen Information Benefits of OnCue FAQ Basic Features List (Always Evolving) System Requirements Visual Glossary of Terms Installing on Multiple Computers Video Specifications

Video Tutorials Quickstart Video Activate OnCue, New Case, Add Documents Fine Tuning Deposition Designations Fixing oncue.xml issues OnCue Authorized Training Seminars OnCue Youtube Channel OnCue Training Lessons

OnCue LIVE Presenting Your Case Displaying Exhibits in OnCue LIVE OnCue LIVE Hotkeys OnCue LIVE Toolbar Saving Exhibit Annotations in OnCue LIVE Displaying Multiple Pages Playback of Video and Audio Clips in OnCue LIVE Playback of Designation Lists in OnCue LIVE Presentation Settings and Preferences

Cases and Case Media Opening a Case Creating a New Case Organizing Material and Data Paths Workflow Ribbon and Creating Custom Layouts Bar Code Scanners

Documents Importing Names or Bates Numbers Adding Pages to Documents Viewer Annotation Toolbar Adding Documents Viewing Documents Annotating Documents Document Cleanup (Rotate and Deskew)

Presentations About Presentations Creating Presentations Using the Sidebar to build Work Product Presentations vs Notebooks Exporting Presentations

Depositions And Designations Importing TextMap Annotations exports About Synchronized Transcripts Adding Synchronized Transcripts Understanding the Transcript Pane Linking Documents to Designations - the Right Click and Manual Methods Linking Documents to Designations - the Drag and Drop Method Explaining Transcript Highlighters Creating Designations and Designation Lists Fine Tuning Designations Editing Text in a Designation Importing Designation Lists Pause Detection Exporting Designation Lists Designation Reports Split Designation List Removing Objections

Multimedia About Multimedia Files Adding Multimedia files to OnCue Video Controls in Multimedia Viewer Creating and Editing Multimedia within OnCue

Notebooks About Notebooks Building Notebooks Importing and Exporting Notebooks Printing Notebooks Deleting from Notebooks