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1. Use the search bar below to look for a support article addressing your question.

TECHNICAL SUPPORT - Contact us for support using the email address
If possible and relevant, take screenshots of the errors you’re having, it usually helps us solve the problem more quickly.

DEMO - Looking for a 30-day free demo? email and check out our Quickstart Guide and Quickstart Video.

LICENSING related to your subscription or activation code - email

Call us. We love to chat, but the emails allow us to use all of our brains on your issue at once, and always result in a quicker resolution.
Finally…this is the only place to get Official OnCue Support. We don’t have outside “authorized” trainers. It’s only the people who answer our phone and your emails. If you want training, let us know.

Very Important Update to OnCue
Welcome to OnCue
Update History
OnCue in the News

Latest OnCue Installer
Hotkey Reference Card
Quickstart Guide
Blank Video Kit
OnCue training materials
TMPGENC 7 Templates
OnCue Transcode Utility

Known Bugs and Issues List
Video Codec Problems: MPEG-2 hiding in plain sight
How to properly encode your video for use in OnCue
Add CODEC Files
Highlighter won't go all the way across the screen?
Active X Errors
Zoom Issues?
MP4 Issue - Convert to our specs
Video Encoding to MP4 [PDF]
Changing the pointer [PDF]

Getting Started
OnCue Installer Download
About Screen Information
Benefits of OnCue
Basic Features List (Always Evolving)
System Requirements
Visual Glossary of Terms
Installing on Multiple Computers
Video Specifications

Video Tutorials
Quickstart Video
Activate OnCue, New Case, Add Documents
Fine Tuning Deposition Designations
Fixing oncue.xml issues

OnCue Authorized Training Seminars
OnCue Youtube Channel
OnCue Training Lessons

Presenting Your Case
Displaying Exhibits in OnCue LIVE
OnCue LIVE Hotkeys
OnCue LIVE Toolbar
Saving Exhibit Annotations in OnCue LIVE
Displaying Multiple Pages
Playback of Video and Audio Clips in OnCue LIVE
Playback of Designation Lists in OnCue LIVE
Presentation Settings and Preferences

Cases and Case Media
Opening a Case
Creating a New Case
Organizing Material and Data Paths
Workflow Ribbon and Creating Custom Layouts
Bar Code Scanners

Importing Names or Bates Numbers
Adding Pages to Documents
Viewer Annotation Toolbar
Adding Documents
Viewing Documents
Annotating Documents
Document Cleanup (Rotate and Deskew)

About Presentations
Creating Presentations
Using the Sidebar to build Work Product
Presentations vs Notebooks
Exporting Presentations

Depositions And Designations
Importing TextMap Annotations exports
About Synchronized Transcripts
Adding Synchronized Transcripts
Understanding the Transcript Pane
Linking Documents to Designations - the Right Click and Manual Methods
Linking Documents to Designations - the Drag and Drop Method
Explaining Transcript Highlighters
Creating Designations and Designation Lists
Fine Tuning Designations
Editing Text in a Designation
Importing Designation Lists
Pause Detection
Exporting Designation Lists
Designation Reports
Split Designation List
Removing Objections

About Multimedia Files
Adding Multimedia files to OnCue
Video Controls in Multimedia Viewer
Creating and Editing Multimedia within OnCue

About Notebooks
Building Notebooks
Importing and Exporting Notebooks
Printing Notebooks
Deleting from Notebooks