Microsoft loves to push out updates to Windows 10 whether we like it or not, sometimes, on some machines, that will cause problems with video in OnCue. It's not even always confined to Windows 10. But, not to worry, there is always a way to fix this sort of thing, you just need to get your codecs back in order.
These are the steps to fix the Active X Error issue in Windows 7, 8, 8.1, and 10.
Please follow these steps in the order in which they are listed.
- Close OnCue
- Open Internet Explorer. The best way to do this is to search for iexplore.exe on your computer by using the search bar (Fig 1)
- When you have launched Internet Explorer, Click the gear wheel for settings in the top right corner of the screen. (Fig 2)
- Click the security tab and then click the custom button (Fig 3)
- Scroll to Active X Filtering and disable (Fig 4)
- Close Internet Explorer
- Download and install this file. BE CAREFUL to leave all defaults in place and click NEXT until you get a prompt that will give you the option to DECLINE. You should DECLINE any offer for 3rd party apps. (Fig 5)
- REBOOT your computer, then launch OnCue and the error should be history. If not, proceed to the next step.
- Download and install this file. Then reboot and try playing the problematic video in OnCue again.
- One last thing that can be looked at is the Legacy Player preferences in OnCue. Toggle it both on and off to see how it affects the ability to fix the Active X Error. (Fig6)
If these steps don't make all of your troubles melt away, let us know and we're here to walk through whatever it takes.