(Back to Main Page)

Zoom Issues?


In this time, on this planet, we are not always in court and are now often running things remotely. We have noticed a few issues both with displaying in Zoom and the videos that we receive from those remote depositions.


1. We (Users) have found that sometimes, Zoom doesn't blank the screen as it should when you are in LIVE. There are several solutions to this and it all has to do with Zoom settings. 

Go to Settings/Share Screen and Select Advanced.


Choose "Legacy" or "Adaptive Copy without window filtering" 


The second solution is to put a 95% black color doc in as a "blank" screen and use that to Blank OnCue but changing the settings in Zoom works.

2. It has been more recently noticed that Zoom and other remote deposition videos are not working well in OnCue. This is almost always due to bad encoding. If you re-encode to our videos specifications. You will be good to go.


Have more questions? Submit a request


Powered by Zendesk